You may request a return within 30 days after delivery by emailing support@modumosaic.com. Include your order number, the item, and the reason for the request. Please contact us before sending a parcel so we can provide return instructions.
Change-of-mind returns
Return the item in the condition received, with its included contents and original packaging where available. The buyer pays tracked return shipping to South Korea for a change-of-mind return. The original outbound shipping charge is not refunded for a change-of-mind return unless applicable law requires it. We do not charge a restocking fee.
Damage, defects, wrong items, or missing contents
Contact us with a description and, where possible, photos of the item and packaging. We will review the issue and arrange an appropriate replacement, return, or refund. We pay the reasonable return shipping cost when a return is required because of our error, damage, a defect, or a material difference from the description.
Refunds and cancellations
We will notify you after the return has been received and reviewed. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
To cancel an order before dispatch, email us as soon as possible. If the parcel has already been handed to the carrier, the return process applies. If we cannot supply an item or meet its stated dispatch estimate, we will contact you with the available delay or cancellation options. A cancelled, unshipped order is refunded to the original payment method.
Return address
MODU MOSAIC / 디더블유디
Suite 320, 765, Taejang-ro
Gimpo-si, Gyeonggi-do 10090
South Korea
Please follow the return instructions supplied for your order. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.