Orders ship from South Korea. Available destinations, shipping services, and shipping charges are shown at checkout before you pay.
Processing and dispatch
For items sourced after an order is placed, please allow 5-10 business days for dispatch after payment is confirmed. This time includes sourcing, incoming checks, and packing in South Korea. Saturdays, Sundays, and Korean public holidays are not business days.
A product-specific processing or pre-order dispatch estimate, when shown, takes precedence. An order containing available and pre-order items may ship together after the latest item becomes available when the product page states that combined shipping applies.
If we cannot dispatch within the stated estimate, we will contact you with an updated estimate and the available cancellation or refund options.
United States delivery
U.S. parcels are sent using Korea Post K-Packet with tracking. Carrier transit begins after the parcel is accepted by Korea Post and is additional to the processing time above. Customs checks, local delivery conditions, and public holidays can affect arrival. Any delivery estimate is an estimate, not a guaranteed arrival date.
We provide tracking details after dispatch. Tracking updates can take time to appear while a parcel moves between postal operators.
Shipping charges and customs
Shipping charges depend on the destination and packed parcel weight. The shipping amount is shown before payment. Items may need separate parcels if a combined shipment exceeds the service's weight or size limits.
For U.S. orders sent by K-Packet, MODU MOSAIC arranges payment of the applicable import duties as the sender. The amount payable to MODU MOSAIC is included in the total shown before payment. We will not add an undisclosed charge after you order. If the carrier or customs authority contacts you about an unexpected duty request, contact us before making a payment.
For other destinations, any applicable duties and taxes are explained with the available delivery option before payment.
Address changes, delays, and delivery issues
Check your delivery address before ordering. Email support@modumosaic.com promptly if a correction is needed. Address changes may not be possible after the parcel has been handed to the carrier.
If tracking reports a delay, failed delivery, loss, or damage, contact us with your order number. We will review the tracking record and work with the carrier on the appropriate next step. Our Returns & Refunds Policy explains the return and refund process.